Processing & Shipping
Our processing times for standard orders is approximately 1-2 weeks but in some cases, it may be up to 4 weeks. Bulk orders and orders that require graphic design work or proofs may take longer than standard processing times. Peak season times such as Mother's Day and Christmas, may also incur a longer processing time.
In most cases, we carry stock on hand but for more personal products such as apparel and large acrylic pieces, we order from our suppliers as needed. If you need something by a certain date, please contact us prior to placing your order and we can give you a more accurate processing time.
Please note that the processing time is the time it takes for us to create your order and does not include shipping or delivery time.
For most of our orders, we ship with Aramex (Fastway Couriers) or Sendle depending on the size and weight of your order and your location within Australia. Whilst these postage services supply us with delivery timeframes, these are only estimated times and not guaranteed times. Once your package has been collected by our courier, it is out of our hands how long it takes to be delivered to you.
ESTIMATED SHIPPING TIMES (Metropolitan Areas):
Sydney - 1-3 Business Days
Brisbane - 1-5 Business Days
Melbourne - 2-5 Business Days
Adelaide - 3-6 Business Days
Perth - 6-9 Business Days
Hobart - 4-8 Business Days
Rural and Remote Areas (Including Darwin) - 6-14 Business Days
These times are estimated delivery times provided by Sendle and Aramex (Fastway Couriers) and are not guaranteed shipping times. Peak seasons, such as Christmas and the effects of COVID-19 may also affect your shipping time.
We currently do not offer express shipping or international postage.
ATL (Authority To Leave):
All of our parcels are automatically assigned with an ATL. This gives the driver the 'Authority To Leave' your parcel in a safe place if no one is home. You must leave a note on your order if you do not wish to have an ATL on your delivery.
PERSONAL LOCAL DELIVERY:
We also offer personal local delivery, where we ourselves, deliver your beautiful products to you. This is a great option if you need your items quicker or to ensure that your items arrive perfectly every time. Our delivery timeframe is 1-2 days - Please note that standard product processing times still apply (see above - 'Processing Times').
You can find our Personal Local Delivery below. If you are just outside this area, please contact us and we will see what options we can offer you. You will be able to select 'Personal Local Delivery' at the checkout if your address qualifies for local delivery.
Our Personal Local Deliveries may also occur outside of standard business hours.
Contactless pick-up is available from Werrington, NSW. Please choose the pick-up option when placing your order and you will receive an email when your items are ready for collection.