Processing & Shipping

PROCESSING TIMES:

Our processing times for standard orders is approximately 1-2 weeks but in some cases, it may be up to 3 weeks. Bulk orders and orders that require graphic design work or proofs may take longer than standard processing times. Peak season times such as Mother's Day and Christmas, may also incur a longer processing time.

In most cases, we carry stock on hand but for more personal products such as apparel and large acrylic pieces, we order from our suppliers as ordered. If you need something by a certain date, please contact us prior to placing your order and we can give you a more accurate processing time.

Please note that the processing time is the time it takes for us to create your order and does not include shipping or delivery time.



POSTAGE INFORMATION:

For most of our orders, we ship with Australia Post. In some cases, we may use a different courier depending on the size and weight of your order and your location within Australia. Whilst these postage services supply us with delivery timeframes, these are only estimated times and not guaranteed times. Once your package has been shipped, it is out of our hands how long it takes to be delivered to you.


ESTIMATED SHIPPING TIMES (Metropolitan Areas):

Sydney - 1-3 Business Days
Brisbane - 1-5 Business Days
Melbourne - 2-5 Business Days
Adelaide - 3-6 Business Days
Perth - 6-9 Business Days
Hobart - 4-8 Business Days

Rural and Remote Areas (Including Darwin) - 6-14 Business Days

These times are estimated delivery times provided by our couriers and are not guaranteed shipping times. Peak seasons, such as Christmas and the effects of COVID-19 may also affect your shipping time.

We currently do not offer international postage.



ATL (Authority To Leave):

All of our parcels are automatically assigned with an ATL. This gives the driver the 'Authority To Leave' your parcel in a safe place if no one is home. You must leave a note on your order if you do not wish to have an ATL on your delivery.


PICK-UP:
Pick-up is available from Werrington, NSW. Please choose the pick-up option when placing your order and you will receive an email when your items are ready for collection.